MATCHEEZ DOT COM LLC
 
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Policies

Company Policies

SHIPPING

ORDER TOTAL up to $49.99
$50.00-$99.99
$100.00-$149.99
$150.00 and over
Shipping Charge
$8.95
$10.95
$12.95
8% of order total

Shipping charges on your order of matching family clothing are based on the order total before discounts, taxes and coupons. We will add a $6.00 shipping surcharge for orders shipped to Hawaii or Alaska. Expedited shipping options are available upon request. International shipping charges start at $25.00 (USD) and details will vary depending upon the destination country. Customer is responsible for payment of all customs/duty fees upon receipt. Please contact our Customer Service Department for more information.

Online orders are generally processed within 48 hours (holidays, excepted) and typically arrive within 3-10 days. Orders placed on Friday after 2 pm (MST/MDST) may not be processed until the following business day. Special order items and personalized items require additional processing time. We are unable to cancel orders once they have been processed and shipped. All arrival dates are approximate and are not guaranteed. We cannot be held responsible for shipping delays caused by shipping carriers, including the U.S. Postal Service. Please allow sufficient delivery time during peak holiday shopping periods. Our current preferred methods of shipment are UPS Ground and U.S. Priority Mail with Delivery Confirmation. Carrier and method of shipping may change at any time. Multiple item purchases may be shipped separately at our discretion. We will notify you by email should any items be backordered. To facilitate communication please add "customerservice@matcheez.com" to your email white list.

RETURNS

We are happy to offer an in-store credit for all returns of our family matching clothing. Return requests must be completed through your online account. To request a return, simply login to your account and select the order you wish to return. Click the "Request Return" link on the upper right hand side of the invoice. Select the appropriate items and the reason for the return. You will receive a confirmation via email when your return has been authorized.

Personalized items and custom orders may not be returned. Clothing must be returned in new, unworn condition. Clothing which is no longer in sellable condition (including clothing with food stains, cigarette smoke odors, or rips and tears) will not be accepted. Authorized returns must be postmarked within 7 days of delivery. Shipping charges are non-refundable. The customer is responsible for all shipping charges incurred as a result of a return.

Please send returns to:
     MATCHEEZ DOT COM LLC
     ATTN RETURNS DEPT
     PO BOX 41
     AMERICAN FORK UT 84003-0041

PRICING

All prices are subject to change without notice. Individually posted prices do not include any applicable sales tax.

SALES TAX

We are required to collect sales tax for all orders shipped to Utah. Shipping and handling charges are also subject Utah sales tax.

COLOR VARIATION

We attempt to display accurate color photos for the matching clothing items that we sell. However, because monitors vary from computer to computer, the color choices shown are only representations of the actual clothing colors and may differ slightly from the matching outfits received. Slight variations are inherent in hand crafted boutique items, pigment dyed shirts and denim outfits due to the unique washing, construction and dying processes used. This makes items unique and special for the person wearing them and is not considered a manufacturing defect nor a flaw. Dye lots and manufacturers may also vary from time to time. Colors from different clothing lines may not match even if the color name is identical. To ensure the closest possible dye match please order your matching items at the same time. Although we cannot guarantee exact matches, our staff does its best to ensure the closest possible match for any particular order.

AVAILABILITY OF MERCHANDISE

At matcheez.com, we sell matching family clothing, twins and sibling styles, mother-daughter dresses, father and son outfits, couples shirts, coordinating doll clothes and more.  We specialize in coordinating outfits ranging in sizes from infants' size 3 month through adults' size 6XL! Availability of merchandise on our website is subject to change or discontinuance at any time and without notice. A limited supply of discontinued merchandise may periodically be available. If you need an outfit that we no longer stock, please contact customer service for assistance.

ACCOUNT LOGIN

Browse our online catalog of matching family clothing 24 hours a day without registering. You may register to receive special offers and advanced notice of sales. You will be asked to login to your account before you checkout.